Terms & Conditions

Last updated: September 17, 2025

Welcome to RESTORE ME, LLC (“Company,” “we,” “our,” “us”). These Terms & Conditions (“Terms”) govern (1) your use of our website at restoremetx.com and related pages (the “Site”) and (2) any assessments, consultations, and services we provide at homes, businesses, vehicles, or other locations (collectively, the “Services”). By using the Site or booking Services, you agree to these Terms.

If you do not agree, please do not use the Site or book Services.

1) Who We Are & Where We Work

RESTORE ME provides restoration and odor-neutralization services in the Greater Houston and Greater Austin areas of Texas.

2) Key Definitions

  • Client/you/your: The person or entity ordering Services (and property owner/manager/authorized agent).

  • Project: The job scope described in your written estimate, work authorization, or service agreement.

  • BIOSWEEP®: A vapor-phase odor neutralization process we may use when appropriate. BIOSWEEP® is a registered mark of its respective owner and is used by RESTORE ME as permitted.

3) Estimates, Scope & Scheduling

  • Estimates are not guarantees. Written estimates describe the anticipated scope, methods, and price based on visible conditions at the time of assessment. Hidden conditions may require changes.

  • Change orders. If conditions differ or you request additional work, we’ll update the scope and price in writing for your approval.

  • Scheduling. We offer fast local scheduling, subject to availability. Appointment windows are approximate. Weather, access limits, HOA rules, or utility issues may require rescheduling.

  • Access. You must provide safe, lawful access to the property; clear work areas; disclose known hazards; and secure pets/valuables.

4) Client Responsibilities (Important)

  • Source control first. You are responsible for stopping active leaks, addressing plumbing/roof/HVAC failures, and correcting ventilation issues.

  • Preparation. Remove fragile items, food, plants, and (for BIOSWEEP®) pets from treatment zones; empty or cover cabinets and sensitive items as advised.

  • Power & water. Provide standard utilities unless otherwise arranged.

  • Re-entry & safety. Follow our re-entry guidance and safety instructions. Early re-entry or failure to ventilate as directed may reduce results and shift responsibility to you.

  • Vehicles. Remove personal items from the cabin/trunk; provide keys and permission to operate ventilation systems.

5) Services We Provide (Overview)

  • Water Damage Restoration (extraction, controlled drying, moisture verification)

  • Fire & Smoke Remediation (residue-specific cleaning, HVAC hygiene, BIOSWEEP® for odor)

  • Odor Removal (BIOSWEEP®) (vapor-phase odor neutralization as appropriate)

  • Mold Inspection & Testing (visual assessment, moisture diagnostics, targeted sampling with lab analysis)

  • Air Duct Cleaning & Decontamination (source-removal methods; label-directed products where appropriate)

  • Mold & Microorganism Decontamination + Protection (EPA-registered products; optional residual coatings on treated surfaces)

Limitations. We do not perform licensed HVAC mechanical service, plumbing, roofing, electrical work, general contracting, or structural repairs unless expressly stated in writing.

6) Health, Safety & Regulatory Notes

  • EPA label compliance. Any disinfectants/coatings are used per label directions. We do not claim medical outcomes or pathogen eradication beyond label language.

  • Mold testing limits. Test results reflect conditions at sampling times/locations only. They are not a guarantee of future conditions.

  • BIOSWEEP® specifics. BIOSWEEP® addresses odor molecules; it is not a substitute for cleaning, residue removal, or moisture correction. Results depend on proper prep, source removal, and post-care.

  • Hazardous materials. We do not handle asbestos, lead abatement, regulated medical waste, or other hazardous materials unless explicitly agreed in writing and compliant with law.

7) Results, Warranties & Disclaimers

  • Realistic expectations. Many projects improve conditions significantly; however, recurrence can occur if moisture returns, residues persist in inaccessible areas, or new contamination happens after our work.

  • No perfume masking. We do not use heavy masking scents; neutral results require proper cleaning, drying, and ventilation.

  • Limited-service warranty. We warrant that our Services will be performed in a workmanlike manner consistent with industry practices at the time of service. Your exclusive remedy is reasonable re-service of the affected area or refund of the amount paid for the non-conforming portion, at our election.

  • General disclaimer. EXCEPT AS EXPRESSLY STATED, SERVICES AND THE SITE ARE PROVIDED “AS IS.” WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

8) Pricing, Payment & Cancellations

  • Payment due. Unless otherwise agreed in writing, payment is due upon completion of each visit or project milestone. We accept major cards and ACH.

  • Invoicing & late fees. Unpaid balances may incur a late fee or finance charge permitted by Texas law, plus reasonable collection costs and attorney’s fees. Returned payments may incur bank fees.

  • Insurance & claims. We provide education and documentation only. You are responsible for all charges regardless of insurer’s decisions. If your insurer pays you directly, you remain responsible for timely payment to us.

  • Cancellations/rescheduling. Please give 24 hours’ notice for non-emergency cancellations. We may charge a reasonable trip or late-cancel fee if we’re already en route or on site.

  • Promotions. Any discounts must be in writing and are applied to labor/services only unless stated.

9) Photographs, Readings & Documentation

  • Project records. You authorize us to capture photos, videos, moisture/odor/HVAC readings, and job notes for assessment, quality control, training, and your project file.

  • Marketing use. We will only use identifiable before/after media for marketing with your written consent.

  • Data ownership. We retain copies of project data and documentation. Upon request, we can provide a summary for your records.

10) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES OR THE SITE SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES (INCLUDING LOST PROFITS, LOSS OF USE, OR DIMINUTION IN VALUE).

Certain states do not allow some limitations; if Texas law prohibits a limitation, it will not apply.

11) Indemnification

You agree to defend, indemnify, and hold harmless RESTORE ME and its personnel from claims, damages, and costs (including reasonable attorney’s fees) arising out of: (a) your breach of these Terms, (b) failure to follow our safety or re-entry guidance, (c) misrepresentation of property conditions, or (d) third-party claims related to your property or use of the Site.

12) Website Terms (Use of the Site)

  • Content & IP. The Site and its content, logos, text, photos, and code are owned by us or our licensors and protected by IP laws. You may not copy, modify, or redistribute without permission. BIOSWEEP® is a registered mark of its owner.

  • No professional advice. Site content is for general information only and is not legal, medical, or professional advice.

  • User content. If you submit reviews, messages, or files, you grant us a non-exclusive license to use them to operate the Site and Services. Do not submit unlawful, harmful, or infringing material.

  • Privacy. See our separate Privacy Policy for how we collect and use personal information (cookies, analytics, contact forms).

  • Third-party links. We aren’t responsible for external sites or services.

  • Prohibited uses. No hacking, scraping, automated data collection, or activity that interferes with Site operation.

13) Insurance & Third Parties

  • Education only. Our Insurance Claim Guides and conversations are educational; we do not provide legal advice or handle claims.

  • Vendors/Referrals. If we refer third parties (e.g., licensed HVAC, roofers), they are independent of us. We are not responsible for their work.

14) Force Majeure

We are not liable for delays or non-performance due to causes beyond our reasonable control (e.g., severe weather, floods, power outages, supply constraints, labor issues, acts of God).

15) Disputes, Governing Law & Venue

  • Texas law. These Terms are governed by the laws of the State of Texas, without regard to conflicts rules.

  • Venue. For court claims not subject to arbitration, exclusive venue lies in Harris County (for projects primarily in the Houston area) or Travis County (for projects primarily in the Austin area).

  • Informal resolution first. Most issues can be resolved quickly. Contact us at the email/phone below within 30 days of the event.

16) Updates to These Terms

We may update these Terms from time to time. Changes are effective upon posting to the Site with the “Last updated” date above. Your continued use of the Site or Services after changes means you accept the updated Terms.

Service-Specific Addenda

A) Water Damage Restoration

  • Drying targets are based on material type, baseline readings, and ambient conditions. Hidden cavities may require selective discovery or cavity drying.

  • Contents manipulation is limited to access and safety; full pack-out/pack-back is a separate service.

  • Secondary damage (mold/warping/odor) can occur rapidly; prompt source control and ventilation are critical.

B) Fire/Smoke Remediation

  • Residue types vary (dry, wet/greasy, protein). We select methods accordingly and may recommend HVAC decontamination.

  • BIOSWEEP® may be recommended after residue removal. Soft goods or severely affected contents may require specialty cleaning or replacement.

C) Mold Inspection & Testing

  • We collect targeted air/surface samples when informative; results are interpreted against outdoor baselines and context.

  • Testing is not a guarantee and does not substitute for moisture control. Post-remediation verification (PRV) is available upon request.

D) Air Duct Cleaning & Decontamination

  • We use source-removal methods (agitation + negative-air capture). HVAC mechanical service (coils/refrigerant/electrical) requires a licensed HVAC professional.

  • Any sanitizing agents are applied only to exposed, non-porous surfaces per label directions.

E) Mold & Microorganism Decontamination + Protection

  • Cleaning and EPA-registered disinfectants reduce microorganisms on treated surfaces per label.

  • Optional residual coatings help inhibit growth on treated surfaces between cleanings; durability depends on wear and cleaning frequency.

F) BIOSWEEP® Odor Neutralization

  • BIOSWEEP® treats odor molecules in air/surfaces; it does not replace cleaning or moisture correction.

  • You must remove pets, plants, food, and sensitive items from treatment zones; follow re-entry and ventilation instructions.

  • Re-contamination (new smoking, pet accidents, new water intrusion) can reintroduce odors and is outside warranty.