Terms & Conditions

 Last Updated: February 23, 2026

Welcome to RESTORE ME, LLC (doing business as “RestoreMeTx”, “Restore Me”, “we”, “us”, “our”). These Terms and Conditions (“Terms”) govern (1) your use of https://www.restoremetx.com/ and related pages (the “Site”) and (2) any assessments, inspections, consultations, estimates, remediation, restoration, decontamination, odor removal, and related services we provide (collectively, the “Services”).

By using the Site, submitting a form, requesting an estimate, booking Services, or opting in to receive texts or emails from us, you agree to these Terms. If you do not agree, do not use the Site or Services.

1. Who We Are and What We Do

Restore Me provides restoration and remediation services, including water damage restoration, fire and smoke remediation, mold-related services (inspection/testing and decontamination where offered), air duct cleaning and decontamination, disinfection services and surface protection, and BioSweep odor removal services. We primarily serve the Greater Houston and Greater Austin areas in Texas.

2. Key Definitions

Client / you / your: The person or entity using the Site or requesting, booking, or authorizing Services, including a property owner, tenant, manager, or authorized agent.
Site: https://www.restoremetx.com/ and related pages.
Services: Any work, assessment, testing, documentation, or related support we provide.
Project: The scope described in your estimate, work authorization, service agreement, or invoice.
Estimate: A written or verbal price range or quote based on information available at the time.
Work Authorization: Any signed approval, email approval, text approval, online approval, or other confirmation allowing us to perform Services.
BioSweep: A vapor-phase odor neutralization process that may be used when appropriate. BioSweep is a registered mark of its owner and is used by us as permitted.

3. Eligibility and Age Restriction

You must be at least 18 years old to use the Site, request or book Services, or opt in to receive SMS messages from us.

4. Emergencies, Safety, and Your Responsibilities

Life safety first: If there is a fire, suspected gas leak, active electrical hazard, severe structural damage, medical emergency, or immediate danger, call 911 and your utility provider first.
Source control is on you: You are responsible for stopping active leaks and addressing underlying causes (plumbing, roofing, HVAC failures, ventilation issues) unless we specifically agree in writing to handle those items.
Access and preparation: You must provide safe, lawful access to the property, clear work areas as requested, secure pets, and disclose known hazards (mold history, sewage backup, chemical exposure, asbestos/lead concerns, etc.).
Utilities: Unless agreed otherwise, you must provide standard access to electricity and water needed to perform Services.
Re-entry and ventilation: Follow our instructions on re-entry, ventilation, and post-service care. Ignoring instructions can reduce results and shifts responsibility to you.

5. Not Professional Advice

We are not a law firm, insurance adjusting firm, medical provider, or indoor air quality medical authority. We do not provide legal, tax, insurance coverage, medical, or clinical advice.

Any guidance, checklists, claim guides, or educational content is informational only. If you need professional advice, consult a qualified licensed professional.

6. Estimates, Scope, and Scheduling

Estimates are not guarantees: Estimates describe anticipated scope and pricing based on visible conditions and information available at the time. Hidden conditions are common in restoration work.
Change in scope: If conditions differ from what was visible or disclosed, or if you request additional work, we may require a written change order or updated authorization before proceeding.
Scheduling: Appointment times are approximate. Weather, access limitations, HOA rules, utility issues, and job complexity can cause delays or rescheduling.

7. Service Limitations and Third-Party Work

Unless explicitly stated in writing, we do not provide licensed HVAC mechanical service, plumbing, roofing, electrical work, engineering, or structural rebuilding/general contracting services.

If we refer you to third-party providers (example: HVAC, plumbers, rebuild contractors, labs), they are independent. We do not control them and are not responsible for their work, pricing, availability, contracts, or outcomes.

8. Testing, Documentation, and Results

Mold and air testing limits: Sampling and results reflect conditions only at the time and locations tested. They are not a guarantee of future conditions.
Disinfectants and coatings: Any disinfectants, antimicrobials, or coatings are applied per manufacturer label directions. We do not promise medical outcomes.
BioSweep limits: BioSweep targets odor molecules. It is not a substitute for cleaning, residue removal, or fixing moisture problems. Results depend on proper preparation, source removal, and post-care.

9. Payments, Refunds, and Chargebacks

Payment terms: Unless otherwise agreed in writing, payment is due at completion of each visit, milestone, or Project.
Late payments: Unpaid balances may incur fees or finance charges permitted by Texas law, plus reasonable collection costs. Returned payments may incur bank fees.
Refunds: Completed Services are non-refundable. If a refund policy applies to a specific service or package, it must be in writing.
Chargebacks: If you dispute a charge without contacting us first to resolve the issue, we may suspend Services and recover costs incurred.

10. Insurance Claims

We can provide documentation, photos, readings, and general education to support your claim. You are responsible for your claim and all charges regardless of your insurer’s decisions, coverage, or timelines.

11. Photos, Readings, and Project Records

You authorize us to capture photos, videos, moisture readings, odor-related notes, HVAC-related observations, and job notes for assessment, quality control, training, and your Project file.

We will not use identifiable before/after media for marketing without your written consent.

12. Confidentiality and Sensitive Information

Do not send highly sensitive information through web forms, email, or SMS (example: SSNs, bank logins, full account numbers, medical records). SMS is not a secure channel.

How we collect and use information is described in our Privacy Policy.

13. SMS and Text Messaging Terms (A2P 10DLC Compliance)

This section applies if you opt in to receive text messages from Restore Me / RestoreMeTx.

Program name: RestoreMeTx (Restore Me)

What you will receive: By opting in, you agree to receive text messages that may include:
• Appointment and scheduling messages (confirmations, reminders, arrival updates)
• Estimate and service updates (status notifications, follow-ups)
• Customer support communications (questions about your request)
• Review or feedback requests after service
• Promotional messages (special offers, seasonal reminders, service announcements) only if you opt in

Message frequency: Message frequency varies based on your interactions with us. During an active Project you may receive more messages. Otherwise, typical frequency is 1 to 6 messages per month.

Consent and opt-in methods: You may opt in by submitting a form, checking an SMS consent box, requesting service through our booking flow, texting us first, or otherwise providing express consent.

Consent is not a condition of purchase: You do not have to consent to receive texts to buy Services.

Opt-out: You can opt out at any time by replying STOP. After you text STOP, you may receive one final message confirming your opt-out.

Help: For help, reply HELP or contact us using the Contact section below.

Message and data rates may apply: Standard message and data rates may apply depending on your mobile plan.

Carrier disclaimer: Wireless carriers are not liable for delayed or undelivered messages.

Privacy of mobile information: We do not sell, rent, or share your mobile number or SMS opt-in data with third parties or affiliates for their own marketing purposes. We may share information with service providers who help us deliver messages (example: our CRM or messaging platform) strictly to provide the messaging service.

14. Intellectual Property

All Site content (text, graphics, logos, photos, videos, and code) is owned by Restore Me or licensed to us and protected by intellectual property laws.

You may use Site content for personal, non-commercial use only. You may not copy, resell, publish, distribute, or create derivative works without written permission.

15. Prohibited Use

You agree not to:
• Use the Site for illegal purposes
• Attempt to gain unauthorized access to the Site, systems, or data
• Scrape, crawl, or use automated tools to collect data without permission
• Interfere with Site operation or security
• Submit false, misleading, abusive, or unlawful content through forms, email, or messages

16. Disclaimers

The Site and Services are provided on an “as is” and “as available” basis. We do not guarantee the Site will be uninterrupted or error-free.

Restoration and remediation outcomes depend on many factors outside our control (hidden conditions, moisture return, material porosity, prior contamination, third-party performance, and post-service conditions). We do not guarantee a specific outcome.

To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, except as expressly stated in writing.

17. Limitation of Liability

To the maximum extent permitted by law, Restore Me will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages (including lost profits), arising out of or related to your use of the Site or Services.

Our total liability for any claim arising from the Site or Services will not exceed the amount you paid us for the specific Service giving rise to the claim.

Some jurisdictions do not allow certain limitations, so some limits may not apply to you.

18. Indemnification

You agree to defend, indemnify, and hold harmless Restore Me and its owners, contractors, and agents from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from your misuse of the Site, breach of these Terms, violation of law, failure to follow safety or re-entry guidance, or infringement of any third-party rights.

19. Governing Law and Venue

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules.

Any dispute not resolved informally will be brought in the state or federal courts located in:
Harris County, Texas for Projects primarily in the Greater Houston area, or
Travis County, Texas for Projects primarily in the Greater Austin area.

20. Changes to These Terms

We may update these Terms at any time. Updates are effective when posted with a revised “Last Updated” date. Your continued use of the Site or Services after changes means you accept the updated Terms.

21. Contact

Questions about these Terms or our messaging program:

RESTORE ME, LLC (RestoreMeTx)
Email: paul@restoremetx.com
Website: https://www.restoremetx.com/