FAQs

Restoration, Odor Removal & Disinfectant Air & Surface Services

Straight answers you can use today—written for homeowners, property managers, and vehicle owners.

General & Scheduling

We aim for fast local scheduling in Houston and Austin. Availability varies by project scope—fill out our contact form or call for quicker service, so we can address your immediate needs.
Greater Houston and Austin, including surrounding suburbs. See details: Houston Austin
For our odor removal jobs, in most cases, we can give you a quote over the phone. Water & Fire Services, we will need to be on site to scope the damage, so that we can assist you.

Most projects take 3–5 days, depending on materials and humidity. We verify with moisture readings—not just “how it feels.”
Not always. We try to dry in place at first. If materials can’t reach target moisture levels, we’ll discuss selective removal.
First make sure everyone is safe! Then turn off water to prevent additional damage. Then call Restore Me to help remediate the damages. The next day call your Agent or Insurance Company. Our Property Damage Claim Guide can help you prepare for that call.

Residues can settle in porous materials and HVAC paths. We combine residue-specific cleaning, HVAC cleaning, and BIOSWEEP® to neutralize lingering odor molecules.
Yes—where appropriate we decontaminate air ducts and coordinate with HVAC pros for sealed mechanical components.
After an on-site assessment, we provide a written scope and estimate. We’re happy to answer questions before any work begins.

BioSweep® is a vapor-phase oxidation process designed to neutralize odor molecules at the source—permanent odor removal-no frangrances involved to mask the odor.
Typically 4–14 hours depending on size/severity, plus ventilation time before re-entry.
Yes - We’ll advise on any sensitive items during prep.

No. We recommend testing when it informs decisions, paired with moisture testing. See
Yes—bring your report and we’ll help interpret results and recommend next steps.
No - Porous materials (like drywall, wood, carpet): Bleach doesn’t penetrate deep enough to kill mold roots (hyphae). It may remove the surface stain but allow regrowth.

It depends on pets, renovations, and filtration. Many homes benefit every 3–5 years; sooner after construction or smoke events.
Yes — our BIOSWEEP® Technology releases a powerful vaporized treatment that circulates through your HVAC and duct systems, reaching even the most difficult-to-access areas. This advanced process breaks down and neutralizes airborne and surface contaminants, including germs, bacteria, viruses, and odors, at the molecular level.
The result is a fully sanitized duct system and cleaner, healthier indoor air you can breathe with confidence.
Our BIOSWEEP® technology treats the entire HVAC system, not just the vents. The process releases a vaporized oxidative treatment that circulates through all ducts, coils, and air pathways — breaking down and eliminating mold, bacteria, viruses, and odors at the molecular level. Unlike standard cleaning methods that only remove surface debris, BIOSWEEP® provides a complete air and duct decontamination, leaving your system truly clean and the air fresh throughout your home or building.

Will you handle my insurance claim?
We provide education and guides—not legal advice or direct claim handling.

Most major cards and ACH. If insurance is involved, we’ll explain timing and documentation.